Careers

Life @ NIPHA

Our organisation is built upon a foundation of collaboration, knowledge-sharing, innovation, and excellence. We value diversity, encourage open communication, and foster a dynamic environment where every team member's contribution is recognised. With a commitment to professional growth, we empower our employees to thrive and collectively drive the success of our operations.

Employee  Benefits

At NIPHA, ensuring the welfare of our people is a priority. Through comprehensive employee benefits, professional development opportunities, competitive compensation and a supportive work environment, we take care of every aspect related to employee growth.

  • Health & Safety

    We prioritise the well-being of our team through rigorous safety protocols, and provide all the essential employee safety gear. The importance of ensuring our people’s health & safety is paramount, and we are committed to creating a secure environment, ensuring everyone can work confidently and thrive in a safe workplace.

  • Training & Development

    We provide our employees with adequate training and development opportunities to help them unleash their full potential in order to grow constantly and contribute to the continuous development of the organisation.

  • Medical Insurance

    Comprehensive Employee Insurance
    We are committed to fostering employee well-being and providing financial security during critical times. As part of this commitment, we offer two robust insurance policies:
    Group Mediclaim: Coverage of ₹2 lakh per family, including the employee, spouse, and children up to 24 years.
    Group Personal Accident: Coverage of ₹10 lakh for death, permanent, or temporary disablement as certified by doctors.
    Note: These benefits are exclusive of ESIC coverage.

  • Scholarships

    Shri Ghanshyam Das Shah Scholarship is available to the children of NIPHA Group employees who have completed their 10th and 12th standard examinations. Both Income-Based Financial Aid and Merit-Based scholarships are provided.

Employee  Testimonials

Here’s what some of our team-members have to say about their journey at NIPHA

  • As the Chief General Manager of Serampore Factory, I have been fortunate to spend the past 30 years with this remarkable organisation. The management's empathetic approach, unwavering support during challenges, and recognition of hard work have made my journey truly fulfilling. The freedom to think, implement ideas, and learn from occasional mistakes has fostered personal and professional growth. With a conducive work environment and ample opportunities to excel, I feel privileged to be part of a company that values its people and their contributions. I look forward to its continued success in the years to come.

    Mr. R.P. Maitra

    Chief General Manager - Serampore Factory

  • I am deeply grateful to NIPHA for providing me with an incredible opportunity to grow both professionally and personally under the mentorship of the higher management. I have been working at NIPHA for over 18 years, and it has been a transformative journey where I have grown both personally and professionally alongside the organisation. The supportive environment, inspiring leadership, and collaborative culture make NIPHA an exceptional place to work. Each day, I am motivated to give my best, thanks to the encouragement, guidance, and trust I receive. I am proud to be part of such a dynamic organisation and am excited about its continued growth and success.

    Mr. Sudip Nandi Majumdar

    Manager - Finance

  • It has been an incredible 16 years with the NIPHA family. I started my journey here with the goal of learning and advancing my career, and along the way, I received so much more. I am deeply grateful to all my Directors for their unwavering support, guidance, and encouragement, as well as for their belief in me throughout these years. Working under the mentorship of my seniors and alongside my supportive colleagues has been an enriching experience. Together, through our dedication and teamwork, we will continue to achieve remarkable growth for NIPHA and celebrate its glorious milestones in the years to come.

    Mrs. Atreyee Roy

    Executive - Exports

  • It’s a great experience being associated with Nipha Group for the last six years. Strong business goals and continuous growth with sound cash flow has made the Organization Strong & Stable. In my tenure, the organization has expanded remarkably both in horizontal &Vertical direction. Positive attitude and continuous support of top management has encouraged me to deliver the best for the organisation.

    All the colleagues are very much Co-operative & supportive, resulting in a fair working atmosphere. I must also include the Corporate Social Responsibilities of the management beyond the business for the Socio-Economic development, and Educational support to the Society. It is quite impressive & considerable. I sincerely wish for a bright future for the organisation.

    Mr. Ashis Halder

    Deputy General Manager - Purchase

Current  Openings

We are looking for suitable candidates for the following positions across multiple locations. Join our team, and unlock opportunities to take your career to the next level.

Location : Kolkata, India (with travel as required)
Industry : Engineering / Precision Casting & Machining (Export Manufacturing)
CTC : 15 - 20 LPA (commensurate with experience and qualifications)
Reports To : Executive Director
Qualification : B.Tech (Tier 2 / Tier 3 institute) - mandatory; MBA preferred
Experience :
Minimum 3 years in an engineering / manufacturing firm, preferably casting, machining,
fabrication or precision components
Job Description :
Nipha is looking for a driven and customer-obsessed Key Account Manager (KAM) / Customer Excellence Manager to own end-to-end relationships with our strategic global accounts. The role sits at the intersection of sales, operations, engineering and customer experience - acting as the single point of contact for the customer and as the customer’s voice inside the organisation.

The ideal candidate brings a strong engineering foundation, a structured commercial mindset, and the maturity to manage demanding international clients - particularly from the USA - across the full order life cycle, from RFQ to post-delivery support.


Key Responsibilities :

1. Strategic Account Ownership
  • Serve as the single-point-of-contact (SPOC) for customers and Local Sales Agents for the Americas.
  • Build and maintain long-term, trust-based relationships with customer stakeholders across procurement, engineering, quality and supply chain.
  • Develop account plans covering revenue forecasts, share-of-wallet expansion, new product opportunities and pricing strategy.
  • Identify upsell and cross-sell opportunities and drive year-on-year account growth.

2. Customer Excellence & Experience
  • Champion a customer-first culture across internal teams - ensure every commitment on quality, cost and delivery is honoured.
  • Track and improve customer experience metrics - OTIF (On-Time-In-Full), NPS, complaint resolution TAT, RFQ turnaround - and own the dashboards.
  • Lead periodic business reviews (QBRs / MBRs) with customers, presenting performance, action plans and roadmap.
  • Drive root-cause analysis on customer escalations and ensure closure through CAPA (Corrective and Preventive Action).

3. Commercial & Order Management
  • Manage the RFQ-to-PO cycle - co-ordinate costing, quoting, negotiation and order finalisation with internal teams.
  • Oversee order execution including production scheduling, dispatch planning, export documentation and on-time shipment.
  • Negotiate pricing, payment terms and contracts aligned with company commercial guardrails.
  • Monitor receivables, AR ageing and work with finance on timely collections.

4. Cross-Functional Coordination
  • Liaise with production, foundry, machine shop, quality, NPD, logistics and finance to resolve customer issues quickly.
  • Drive New Product Development (NPD) projects from customer enquiry through PPAP / first-article approval.
  • Review 2D drawings and 3D models, participate in technical discussions and design-for-manufacturing reviews.
  • Support customer audits and ensure compliance with quality systems (ISO / IATF / customer-specific requirements).

5. Reporting, MIS & Analytics
  • Maintain order MIS, sales pipeline, forecast and KPI dashboards for assigned accounts.
  • Prepare monthly business reviews for management - account health, risks, opportunities and action items.
  • Use SAP S/4HANA (SD Module) for order processing, invoicing and shipment tracking.
  • Generate market intelligence on customer trends, competitor activity and pricing benchmarks.



Required Qualifications & Skills :

Education
  • B.Tech (mandatory) from a Tier 2 institute (Tier 3 considered for exceptional candidates) - preferably in Mechanical, Production, Industrial or Metallurgical Engineering.
  • MBA / PGDM (Sales / Marketing / Operations) is strongly preferred.

Experience
  • Minimum 3 years of relevant experience in an engineering / manufacturing organisation.
  • Hands-on exposure to casting, machining, forging, fabrication or precision-engineered components is highly preferred.
  • Prior experience handling US-based customers (export sales / key account management) will be a strong advantage.
  • Proven track record of managing key accounts, growing revenue, and delivering customer satisfaction.

Technical & Functional Skills
  • Ability to read and interpret 2D engineering drawings and work with 3D CAD models.
  • SAP S/4HANA (SD module) or equivalent ERP exposure.
  • MS PowerPoint, Word and MIS reporting to prepare crisp customer-facing decks and internal dashboards.
  • Use of AI tools such as ChatGPT, Claude etc. for drafting, research, data analysis and customer communication is strongly preferred.
  • Working knowledge of export documentation, Incoterms, INCO 2020, LC and global logistics.
  • Familiarity with quality frameworks - ISO 9001, IATF 16949, PPAP, APQP, 8D - is a plus.

Behavioural & Soft Skills
  • Excellent verbal and written English communication - comfortable on calls and emails with global customers.
  • Strong interpersonal and negotiation skills, calm under pressure and customer-empathetic.
  • Structured, data-driven and detail-oriented - bias for follow-through and closure.
  • Ownership mindset - takes accountability for the customer’s success end-to-end.
  • Willingness to travel domestically and internationally (including the USA) for customer visits and audits.



Key Performance Indicators (KPIs) :
  • Account Revenue & Growth - achievement vs. target; YoY share-of-wallet expansion.
  • OTIF (On-Time-In-Full) delivery for assigned accounts.
  • Customer Satisfaction (NPS / CSAT scores; reduction in escalations).
  • RFQ-to-Order conversion rate and turnaround time.
  • Receivables & DSO performance.
  • NPD pipeline - new parts industrialised per year.


What We Offer :
  • Opportunity to manage marquee global accounts in a fast-growing precision-engineering exporter.
  • Direct exposure to senior leadership and strategic decision-making.
  • Competitive compensation (₹ 15-20 LPA) plus performance incentives.
  • A merit-based, growth-oriented work culture with international travel exposure.


Apply Now

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